STORE POLICY

Welcome to Endless Thread Designs! We’re thrilled to have you here and appreciate your support of our small business. Please read our store policies carefully to ensure a smooth shopping experience.

 

1. No Refunds / All Sales Final

Please note that all sales are final. We do not offer refunds on any embroidered items, including screen printing designs. This policy is in place due to the custom nature of our products. Each item is made to order with your chosen design, so we cannot accept returns or offer refunds.

 

2. Processing Time

Our embroidery crewnecks are crafted with care and attention to detail. Please allow 5-7 business days for processing your order. This time frame includes the design, embroidery, and quality checks to ensure that your crewneck meets our high standards. We appreciate your patience and understanding as we work to deliver a product you’ll love.

 

3. Order Confirmation and Updates

Once your order is placed, you will receive an order confirmation email with the details of your purchase. We will also send updates regarding the status of your order and an estimated shipping date.

 

4. Shipping

Shipping costs and times vary depending on your location. We will provide tracking information once your order has been shipped so you can monitor its progress.

 

5. Customization and Accuracy

Please double-check all customization details when placing your order. We are committed to producing your crewneck exactly as specified. If there is a mistake on our part, please contact us immediately so we can address the issue.

 

6. Contact Information

If you have any questions or concerns regarding your order, please contact us at endlessthreaddesigns@gmail.com or DM on Instagram with your order#. We are here to assist you and ensure you have the best experience possible.Thank you for supporting our small business! Your purchase helps us continue creating custom, high-quality embroidery crewnecks. We look forward to serving you and hope you enjoy your new crewneck!